Gratuiti, e da conservare.
Standard operativi, insieme ad altre risorse per chi sta costruendo una carriera nell'ospitalità. Gratuiti.
La libreria degli standard.
Sei standard tratti dalle masterclass DolceVita, uno per ogni momento in cui l'hotel guadagna o perde fatturato.
The Guest Request Standard
Five steps that turn any guest request — reasonable, awkward or impossible — into a moment the guest remembers. Print it. Put it where your team can see it.
The Upsell Standard
Five steps for offering more without ever selling. Written for servers who are excellent with guests and uncomfortable with money — which is most of the good ones.
The Bar Opening Standard
Five checks before the first guest arrives. Your drinks can be excellent and the guest will already have formed an opinion before tasting one.
The Wine Recommendation Standard
Five steps for selling wine to people who are afraid of wine lists — which is most people, including the ones who order confidently.
The Calibration Standard
Five steps for reading a guest before they have said anything. Warmth is not a volume setting you turn all the way up — it is a frequency you tune.
The Recovery Standard
Five steps for the complaint that reaches you in person — which is the good one. For every guest who tells you, several didn’t, and they are the ones writing the review.
Per chi sta costruendo una carriera nell'ospitalità.
Si comincia dal colloquio che vi apre la porta.
The Five-Star Interview
The questions luxury hotels ask most often in interviews — and what they really want to find out about you.
Tornate a trovarci presto — nuove risorse gratuite sono in arrivo.