Guest experience consulting & on-site training.
The DolceVita Method is a consulting and training programme that designs your guest journey, defines bespoke service standards, and trains your team on the floor to deliver them. It is led by former executives of leading luxury hotels and measured against your own KPIs.
From a floor you firefight to one you can count on.
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- Consistent service, every guest
- Managers who engage and motivate
- Calm, organized operations
- A team that stays and grows
- Owners and guests, exceeded
- Service changes with who's on shift
- Managers without a leadership playbook
- Shifts that are hard to keep consistent
- Turnover that keeps you rehiring
- Always chasing rising expectations
A proprietary system, delivered on the floor.
The DolceVita Method is a proprietary training system that changes how service is taught in hospitality. It is delivered across three levels — in live service, not a classroom.
Who it's for
The DolceVita Method is designed for Managers and Heads of Department, and extends to the guest-facing teams they lead.
Guest-facing teams
Front office, food & beverage, concierge, and all guest-facing staff build the mindset and guest-interaction skills of Levels 1 and 2.
Managers & Heads of Department
The primary audience. Leaders learn to set the standard, read and coach their teams, and sustain performance — Level 3 is built specifically for them.
The three levels
Internal Foundation
Level 1 · Mindset
Level 1 builds the mindset behind consistent performance — the confidence, composure, and focus a team needs to deliver well under pressure.
External Mastery
Level 2 · Guest interaction
Level 2 covers the practical skills of guest interaction, from the first moments of contact to recommending services that increase spend.
Leadership Mastery
Level 3 · For Managers & Heads of Department
Level 3 prepares Managers and Heads of Department to read their teams, coach in the moment, and sustain results after the engagement ends.
Three levels of engagement.
Each engagement is tailored to your property. Pricing starts from the figures below and scales with scope.
Signature
A focused intervention on one area.
From a 7-day engagement
What's included- Guest-journey audit of one signature touchpoint or department
- Core DolceVita standards defined for that touchpoint
- Level 1 — Mindset: confidence, composure, and focus
- On-the-floor training in the Level 2 essentials — Connection Mode, the Voice Rule, first contact
- Leadership handover so the standard holds after we leave
- One pass-criteria certification checkpoint
Premier
Property-wide improvement.
From a 15-day engagement
What's included- Full tailored guest journey, pre-arrival to post-stay
- Bespoke service standards across every guest-facing department
- On-the-floor training in Levels 1 & 2 for all guest-facing teams
- Revenue uplift through Elevated Offering — connect, suggest, guide
- Leader coaching and a 30-day reinforcement plan
- Property-wide pass-criteria certification
A limited number of Premier engagements each year.
Request this engagement→Diamond
Full transformation.
From a 30-day engagement
What's included- Everything in Premier, embedded across three weeks
- DolceVita's guest-experience software, included
- A complete bespoke standards manual — your book of service
- Full Levels 1–3, including leadership training for your heads of department
- Resident DolceVita trainers on the floor, shift by shift
- Revenue strategy with sustaining routines and accountability systems installed
- Multi-stage certification and a season-long advisory window
We take on only a handful of Diamond engagements each year.
Request a Diamond engagement→We take a limited number of engagements each season.
What it means for your team, and for you.
A method that is exclusively ours
- A proprietary system, built and owned by DolceVita.
- Delivered on your floor, in live service, by senior experts from 5-star, ultra-luxury hotels who work shoulder-to-shoulder with your team.
- Taught with your real guests and real operational moments, so skills transfer straight into daily service.
- Built around your property, measured against your own KPIs, and designed to last.
What your team gains
- A bespoke book of service — your own standards, created uniquely for your property.
- Mastery across mindset, guest interaction, and leadership — the three levels.
- Proprietary frameworks exclusive to the Method.
- Certification earned in live operations: your people observed delivering with real guests and real challenges.
A team more engaged, motivated, and organized
- Genuine confidence and composure, so your people perform at their best and grow in real time.
- Managers who master how to keep the team engaged and motivated, every shift.
- Clear standards and short daily rituals that keep performance consistent.
- A loyal, stable team — your best people choose to build their careers with you.
Your reputation with the owners
- Results you can show in the owners' own numbers — higher guest-satisfaction scores, reviews, and ranking.
- Increased revenue through professional, well-judged upselling.
- Stronger guest loyalty and repeat business.
- Benchmarked at the start and re-measured at the end, so you can demonstrate the lift you delivered.
Most hotels start here.
In a three-hour working session, your team rebuilds one of your real guest moments live, on your own floor — practical and hands-on.
- Led live by a trainer from a leading luxury hotel
- Techniques to reset to a calm, present state before a guest interaction
- The words, tone, and presence that make service feel personal — practised until natural
- One of your real guest moments rebuilt live, with a clear before and after
- Answers to your team's most difficult service situations
- A field guide your team can use on the next shift
The €750 is fully credited toward any engagement booked within 90 days.