The Duomo of Milan seen from under the Galleria's colonnade

DolceVita Hospitality

Born inside hotel work.

Masterclasses, training and engagements built from what happens inside a hotel every day.

Where it starts

Before teaching hospitality, we worked in it.

DolceVita comes out of years on the floor. Front office, guest relations, service, leading people, running the day and the relationship with the guest: that is where the way we now look at a hotel was formed.

Guest experience is built in hundreds of small moments. The work starts there.

The founder

Kledis Brahimi

He built his path working inside luxury hotels, in Italy and abroad, before founding DolceVita Hospitality.

The hotels

5: Countries the path crossed
2022: DolceVita founded in Milan

The professionals

Behind DolceVita are the people who do that work every day.

Whoever teaches a masterclass runs that department inside a hotel: front office, restaurant, cellar, bar, concierge, guest experience. And they are part of the network, not all of it — alongside them are the specialists who join the larger projects, and the operator partners who run properties every day.

Where this network trained, and where it works

The names below show where the people in this network trained and where they work, in different roles.

The teachers and the masterclasses

From experience to knowledge

Years of hotel experience, handed to your team.

What you learn inside a hotel is not in a manual: it is in the people who have been through it. We put them in front of a camera.

The masterclasses came out of that, built around the moments where a guest decides what to spend, whether to come back, and what to write in the review.

DolceVita Academy

Part of this work is now open to anyone, online.

9,436: Students
872: Reviews
4.4: Average rating
11.5: Hours of masterclasses

The masterclasses give one person, or a hotel's team, the same core of capabilities DolceVita then brings into the work on the property.

See the masterclasses

From the masterclasses into the hotel

The skills are learned online. The result shows up in the building.

Masterclasses

One person's capabilities, online, forever.

Profit Performance

The distance between what the hotel produces today and what it could produce.

The hotel services

Who teaches the masterclasses

The person teaching front office runs a front office.

Every masterclass is taught by the person who runs that department in a five-star hotel: front office, restaurant, cellar, bar, concierge, guest experience.

Antonio Cannavò — Front Office Manager, Villa Sant'Andrea, A Belmond Hotel — Front Office Manager
Villa Sant'Andrea, A Belmond Hotel

Nicola Loiodice — Food & Beverage Manager, Borgo Egnazia — Food & Beverage Manager
Borgo Egnazia

Giuseppe Cupertino — Sommelier and Wine Experience Manager, Borgo Egnazia — Sommelier and Wine Experience Manager
Borgo Egnazia

Luigi Gallo — Bar Manager, Hotel Caruso, A Belmond Hotel — Bar Manager
Hotel Caruso, A Belmond Hotel

Francesco Orefici — General Manager, The Lansdowne Club, London — General Manager
The Lansdowne Club, London

Santi Roggio — Head Concierge, Grand Hotel Timeo, A Belmond Hotel — President, FAIPA Les Clefs d'Or Sicily — Head Concierge
Grand Hotel Timeo, A Belmond Hotel — President, FAIPA Les Clefs d'Or Sicily

See the masterclasses

Italy and beyond

An Italian origin. Projects across markets.

DolceVita was founded in Milan in 2022. The work runs through hotel projects, universities, institutions and industry events in Italy and Saudi Arabia.

Kledis Brahimi at a lectern in front of a full auditorium, his image projected on the screen behind him — Speaking at a conference.

Kledis Brahimi seated at a desk, a Saudi flag and a bookcase behind him — Portrait, Saudi Arabia.

Kledis Brahimi speaking on stage wearing a headset microphone — On stage.

Four men in a hotel lobby, one holding a DolceVita trophy, a Saudi flag behind them — A DolceVita award handed over, Saudi Arabia.

A Saudi hotel team holding their guest experience training certificates in the lobby, with Kledis Brahimi. — A Saudi team certified at the end of a guest experience training programme, Saudi Arabia.

Two signatories at a table under the Saudi flag, with four people standing behind them. — An agreement signed, Saudi Arabia.

Kledis Brahimi with the DolceVita recognition plaque awarded to MOQAM. — The DolceVita recognition of hospitality excellence, awarded to MOQAM.

Kledis Brahimi at a lectern bearing the King Khalid University crest — King Khalid University, Saudi Arabia. Teaching hospitality students.

Kledis Brahimi on stage at the GTO Conference with two other speakers — GTO Conference — Giovani Talenti dell'Ospitalità.

Kledis Brahimi beside a Saudi official in traditional dress during an exchange of gifts, beneath the Ministry of Interior emblem — An institutional meeting, Saudi Arabia.

A group of seven in the university lobby, Kledis Brahimi holding a recognition — At King Khalid University, Saudi Arabia.

Kledis Brahimi receiving a recognition from Ammar Aljohani at a hotel reception desk — With Ammar Aljohani, Chairman of the Tourism Committee at the Yanbu Chamber of Commerce.

Kledis Brahimi and Santi Roggio at a hotel reception desk in Saudi Arabia — With Santi Roggio, during on-the-job training, Saudi Arabia.

Social responsibility

Giovani Talenti dell'Ospitalità.

A non-profit conference that puts hospitality students in front of the people who run the industry: the craft, the mobility, the careers that open around the world, told by the people doing the work, with all the room their questions need. Alongside the conference, DolceVita runs introductory hospitality sessions in schools.

The project